To survey or NOT to survey, that is the question! We all want feedback…the only problem is we all want POSITIVE FEEDBACK. But, having your finger on the pulse of your studio is important to prevent bad talk, mass exodus, and much more. In the end, your studio’s health is at stake—happy clients are good clients, and a studio owner that shows they care can go a long way in managing your client/studio relationship. Because in the end, while you MAY know best, your students ARE clients. Not family, not friends. But CLIENTS. These tips can help you collect the information you want, NOT the information that creates animosity.
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